Bibliography on Knowledge Management




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Bibliography on Knowledge Management1

Version 5.0, July, 2000

(Prepared by Eric Tsui, Computer Sciences Corporation, Email: etsui2@csc.com.au)

_____________________________________________________________________________


Sections

General

Ontologies & Corporate Memory

Culture

Organisational Learning

Knowledge Management Tools & Artificial Intelligence Technology

Enterprise Information Portal

KM Architecture, Processes & Frameworks

KM Applications - Architecture, building & town planning

KM Applications - Business Processes & Workflow

KM Applications - Chemical, mining & oil industries

KM Applications - Communications

KM Applications - Consulting firms

KM Applications - Decision making

KM Applications - Defense

KM Applications - E-Business & ERP systems

KM Applications - Education, research & development

KM Applications - Help Desk

KM Applications - Human Resources & Learning organisations

KM Applications - Intellectual Assets

KM Applications - Library & Information Services

KM Applications - Medical, Pharmaceutical & Healthcare

KM Applications - Legal

KM Applications - Marketing, CRM, Personalisation, Business Intelligence & Competitive Intelligence

KM Applications - Product Development

KM Applications - Quality & Process Management

KM Applications - Software development, application & reuse

KM Applications - Training & Development

KM Applications - Virtual teams & enterprises

KM Applications - Others

Measurements

Web & Intranet for Knowledge Management

KM for Small to Medium size Enterprises

Collaborative Filtering, Groupware & User Profiling

Industry reports & case studies

______________________________________________________________________________


General


Abramson, G. (1999); Wiring the corporate brian: Knowledge Management, CIO, Vol. 12, No. 11, 1999, p30.

Albert, K.B. (1997): Managing Knowledge: Experts, Agencies and Organizations, Steven, Cambridge University Press, 1997.

Allee, V. (1997): The Knowledge Evolution: Expanding Organizational Intelligence, Butterworth-Heinemann, Boston, 1997.

Alvesson, M. (1993); Organization as a rethoric: Knowledge-intensive firms and the struggle with ambiguity, Journal of Management Studies, Vol. 30, No. 6, 1993, p997-1015.

Alvesson, M. (1995): Management of Knowledge-Intensive companies, Walter de Gruyter, Berlin, 1995.

Amidon, D.M. and Skyrme, D.J. (1997): Creating the Knowledge-Based Business, Business Intelligence, 1997.

Angell, I. (1998); The knowledge scam, Information Strategy, Vol. 3, No. 6, 1998, p23-25.

Angus, J., Patel, J. and Harty, J. (1998); Knowledge management: Great concept...but what is it?, Informationweek, Issue 673, 16th March, 1998, p58-70.

Anonymous (1997); How Do You Manage Knowledge?, Support Management Magazine, September-October, 1997.

Anonymous (1998); The power of knowledge - A business guide to knowledge management, KPMG Consulting, 1998.

Anonymous (1998); Knowledge Management Research Report, KPMG Consulting, 1998.

Anonymous (1998); Information technology: how fast can we think?, Petroleum Engineer International, Vol. 71, No. 9, September, 1998, p3-4.

Anonymous (1998); Seven steps to implementing knowledge management in your organisation, Corporate Executive Briefing, Dataware Technologies, 1998.

Anonymous (1998); Knowledge Management: Linking people to knowledge for bottom line results, Corporate Executive Briefing, Dataware Technologies, 1998.

Anonymous (1998); Knowledge management: Top IT issue for 21st century, Crossborder Monitor, Vol. 6, No. 50, 16th December, 1998, p4-5.

Anonymous (1998); KNOWLEDGE MANAGEMENT - FIGHTING THE FAD, Online & Cdrom Review, Vol. 22, No. 2, April, 1998, p107-113.

Anonymous (1998); SURFING THE HYPE CURVE, Forbes, Supplement S, September, 1998, p16-18.

Anonymous (1999); Start making sense, MIS Australia, September, 1999, p88-92.

Auster, E. and Choo, C.W. (1996): Managing information for the competitive edge, Neal-Schuman Publishers, 1996.

Barth, S. (1999); Managing knowledge across borders, Knowledge Management magazine, October, 1999, p53-58.

Bartholomew, D. (1998); The power of information, Industry Week, Vol. 247, No. 9, May 4 1998, p 43.

Basu A. (1998); Perspectives on operations research in data and knowledge management, European Journal Of Operational Research, Vol. 111, No. 1, 1998, p1-14.

Been, K. (1998); KNOWLEDGE MANAGEMENT, Sloan Management Review, Vol. 39, No. 3, September, 1998, p4.

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Blackler, F., Reed, M. and Whitaker, A. (1993); Knowledge workers and contemporary organizations, Journal of Management Studies, Vol. 30, No. 6, 1993, p851-862.

Boisot, M.H. (1998): Knowledge Assets: Securing Competitive Advantage in the Information Economy, Oxford University Press, Oxford, 1998.

Bottomley, A. (1998); Jumping on the bandwagon, Information Strategy, Vol. 3, No. 6, 1998, p25-26.

Brooking, A. (1996): Intellectual Capital: Core Asset for the Third Millenium Enterprise, International Thomson Business Press, 1996.

Bukowitz, W. and Williams, R. (1999): The Knowledge Management Fieldbook, Pearson Education Limited, London, 1999.

Bushell, S. (1999); Knowledge Management, CIO, April, 1999, p15-19.

Butler, J.G. (1997): Information Technology: Converging Strategies and Trends for the 21st Century, 1997.

Choo, C.W. (1995): Information management for the intelligent organization: the art of scanning the environment, 1995.

Choo, C.W. (1998): The knowing organization: how organizations use information to construct meaning, create knowledge, and make decisions, Oxford University Press, 1998.

Clark, T. and Clegg, S. (1998): Changing paradigms: key to transformations of managing knowledge in the 21st century, Harper Collins Business, London, 1998.

Clarke, D.S. (1998); KNOWLEDGE MANAGEMENT, Sloan Management Review, Vol. 39, No. 3, September, 1998, p4-5.

Cleveland, H. (1985): The knowledge executive: Leadership in an information society, Truman Tally Books/E. P. Dutton, New York, 1985.

Coates, J.F. (1999); Looking ahead - The inevitability of knowledge management, Research-Technology Management, Vol. 42, No. 4, Jul-Aug. 1999, p6-7.

Cole-Gomolski, B. (1998); Finding the knowledge you need, Computerworld, Vol. 32, No. 18, May 4, 1998, p69-70.

Coleman, D. (1998); Knowledge Management: Bringing Value To Information, Computer Reseller News, No. 789, May 18 1998, p119,122.

Colin, E. and Spender, J.C. (1998): Managerial and Organizational Cognition: Theory, Methods and Research, 1998.

Collins, D. (1998); Knowledge work or working knowledge?, Ambiguity and confusion in the analysis of the knowledge age, Journal of systemic knowledge management, March, 1998.

Concei‡…o, P., Gibson, D., Hector, M.V. and Shariq, S. (1997); Towards a research agenda for knowledge policies and management, Journal of Knowledge Management, 1997.

Cortada, J.W. and Woods, J.A. (1999): The Knowledge Management Yearbook 1999-2000, Butterworths-Heieneman, 1999.

Cushman, A., Fleming, M., Harris, K., Hunter, R. and Rosser, B. (1999); The Knowledge Management Scenario: Trends and Directions for 1998-2003, Gartner's Group Strategic Analysis Report, R-07-7706, 18 March 1999, 38pp.

Cutcher-Gershenfeld, J. (1998): Knowledge-Driven Work: Unexpected Lessons from Japanese and United States Work Practices, 1998.

Davenport, T., Eccles, R.G. and Prusak, L. (1992); Information Politics, Sloan Management Review, Fall, 1992, p53-65.

Davenport, T. (1997): Information Ecology: Mastering the Information and Knowledge Environment: Why Technology is not enough for Success in the Information Age, Oxford University Press, 1997.

Davenport, T. and Prusak, L. (1998): Working Knowledge: How organizations manage what they know, Harvard Business School Press, Boston, 1998.

Davenport, T. and Prusak, L. (1998); Learn how valuable knowledge is acquired, created, bought and bartered, Australian Library Journal, Vol. 47, No. 3, August, 1998, p268-272.

David, I. (1998); Doing the knowledge, Professional Engineering, Vol. 11, No. 11, June 10 1998, p29-30.

Dawson, R. (1999): Developing Knowledge-Based Client Relationships The Future of Professional Services, Butterworth Heinemann, Woburn, 1999.

Demarest, M. (1997); Understanding Knowledge Management, Long Range Planning, Vol. 30, No. 3, 1997, p374-384.

Despres, C.J-N. and Hiltrop, J-M. (1995); Human Resource management in the knowledge age: Current practice and perspectives on the future, Employee relations, Vol. 17, No. 1, 1995, p9-23.

Despres, C.J-N. (1997); Work, management and the dynamics of knowledge, Sasin Journal of Management, Vol. 2, 1997, p1-13.

Dixon, N.M. (2000): Common Knowledge: How companies thrive sharing what they know, Harvard Business School Press, Boston, Massachusetts, 2000.

Dobija, M. (1998); How to place human resources into the balance sheet, Journal of Human Resource Costing and Accounting, Vol. 3, No. 1, 1998, p83-92.

Dorfman, P. (1997); How Do You Manage Knowledge?, Support Management Magazine, September/October, 1997. (http://www.supportmanagement.com/back/sep-oct/knowledge.html)

Dove, R. (1998); Knowledge management--it's not just in the IT department, Production, Vol. 110, No. 3, March, 1998, p26-28.

Drucker, P. (1999); Knowledge-Worker Productivity: The biggest challenge, California Management Review, Vol. 41, No. 2, Winter, 1999, p79-94.

Duffy, J. (2000); Knowledge Management: To be or not to be?, Information Management Journal, Vol. 34, Issue 1, 2000.

Duhon, B. (1998); It's all in our heads, Inform, Vol. 12, No. 8, September, 1998, p8-13.

Dykeman, J.B. (1998); Knowledge management moves from theory toward practice. Managing Office Technology, Vol. 43, No. 4. May, 1998, p12-13.

Earl, M.J. and Scott, I.A. (1999); Opinion - What is a chief knowledge officer?, Sloan Management Review, Vol. 40, No. 2, Winter, 1999, p29.

Edmonston, J. (1998); Future is in knowledge management, Advertising Age's Business Marketing, Vol. 83, No. 11, November, 1998, p42.

Edvinsson, L. and Malone, M. S. (1997): Intellectual Capital: Realising you Compay's True Value by Finding it's Hidden Brainpower, Harper business, 1997.

Eisenberg, H. (1997); Reengineering and dumbsizing: mismanagement of the knowledge resource, Quality Progress, Vol. 30, May, 1997, p57-64.

Ekstedt, E. (1999): Neo-Industrial Organising: Renewal by Action and Knowledge Formation in a Project-Intensive Economy (Routledge Advances in Management and Business, 1999.

Essers, J. and Schreinemakers, J. (1997); Nonaka's Subjectivist Conception of Knowledge in Corporate Knowledge Program, Knowledge Organization, Vol. 24, No. 1, 1997, p24-32.

Fleck, J. (1997); Contingent knowledge and technology development, Technology Analysis & Strategic Management, Vol. 9, No. 4, December, 1997, p383-397.

Fong, E., Hurwitz, S. and Yesha, Y. (1995); Third International Conference on Information and Knowledge Management (CIKM-94), Gaithersburg, MD, Nov. 29-Dec. 1, 1994, Journal of Research of the National Institute of Standards & Technology, Vol. 100, January/February 1995, p67-9.

Frappaolo, C. (1998); Defining knowledge management: Four basic functions, Computerworld, Vol. 32, No. 8, 23rd, November, 1998, p80.

Fruin, M.W. (1997): Knowledge Works, Oxford University Press, UK.

Fryer, B. (1998); Creative disruption, Information Strategy, Vol. 3, No. 6, 1998, p34-36.

Ganzel, R., Picard, M. and Stamps, D. (1998); Is knowledge management the next big thing?, Training, Vol. 35, No. 4, April, 1998, p16.

Gardner, D. (1998); Get smart, Infoworld, Vol. 20, No. 14, April 6, 1998, p97-98.

Gardner, D. (1998); Knowledge that won't fit in a database--people, Infoworld, Vol. 20, No. 14, April 6, 1998, p98.

Gautschi, T. (1999); Does your firm manage knowledge?, Design News, Vol. 54, No. 11, June 7 1999, p188.

Glasser, P. (1999); The Knowledge Factor, CIO, March, 1999, p46-49.

Gliddon, J. (2000); Knowledge Management, Corporate IT Australia, March, 2000, p46-50.

Goshal, S. and Bartlett, C.A. (1998): The individualized corporation, Harper Business, UK & Maxima, Paris, 1998.

Greengard, S. (1998); How to make KM a reality, Workforce, Vol. 77, No. 10, October, 1998, p90-91.

Isaac, A.M. (1999); Knowledge Management: A Strategic Tool for the New Millennium, Proceedings of the International Conference on Technology and Innovation Management, PICMET, Vol. 1, p564.

Klaila, D. (2000); Knowledge as a transformation agent, Journal of Knowledge Management, Vol. 4, No. 2, March, 2000.

Kochan, T.A. and Shimada, H. (1998): Knowledge-Driven Work, Oxford University Press, Oxford, 1998.

Fahey L. and Prusak, L. (1998); THE ELEVEN DEADLIEST SINS OF KNOWLEDGE MANAGEMENT, California Management Review, Vol. 40, No. 3, September, 1998, p265.

Fuld, L.M. (1999); Knowledge Profiteer, CIO, March, 1999, p42-44.

Halal, W.E. (1998): The Infinite Resource: Creating and Leading the Knowledge Enterprise, Jossey-Bass Business and Management Series, 1998.

Hall, N.G., Stivers, B., Covin, T. and Smalt, S. (1997); Knowledge management and information technology, Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute, Vol. 2 1997, Decision Science Institute, Atlanta, GA, USA, p818-821.

Hannabuss, S. (1987): Knowledge Management, Library Management, Vol. 8, No. 5, 1987.

Harris, K. and Bair, J. (1998); Knowledge Management: Progress, but still in Phase 1, Gartner's Group Monthly Research Review (MRR), 1st February, 1998.

Harryson, S. (1998): Japanese Technology and Innovation Management: From Know-How to Know-Who, 1998.

Harvard Business Review on Knowledge Management, Harvard Business School Press, 1998.

Harvey, M. and Lutsch, R. (1999); Balancing the intellectual capital books: Intangible liabilities, European Management Journal, Vol. 17, No. 1, February, 1999, p85-92.

Havens, C. and Ellen, Knapp (1999); Easing into knowledge management, Planning Review, Vol. 27, No. 2, March/April, 1999, p4-9.

Hiebeler, R.J. (1996); Benchmarking: Knowledge management, Planning Review, Vol. 24, No. 2, Mar/Apr, 1996, p22-29.

Hildebrand, C. (1994); The greater good', CIO, Vol 8, Issue 4, 15th November, 1994, p32-(+7).

Hildebrand, C. (1999); Making KM pay off, CIO, 15th February 1999, p64-66.

Holsapple, C. and Whinston, A. (1987); Knowledge-Based Organizations, The Information Society, Vol 5, No 2, 1987, p77-90.

Holsapple, C. and Whinston, A. (1988): The Information Jungle: A Quasi-Novel Approach to Managing Corporate Knowledge, Dow Jones-Irwin, Homewood IL, 1988.

Holsapple, C. and Whinston, A. (1996): Decision Support Systems: A Knowledge-Based Approach. West, St. Paul, MN., 1996.

Hope, J. and Hope, T. (1997): Competing in the third wave: The ten key management issues of the information age, Harvard Business School Press, Boston, 1997.

Huang, K-T. (1997); Capitalizing collective knowledge for winning execution and teamwork, Journal of Knowledge Management, Vol. 1, No. 2, 1997, p149-156.

Huang, K-T. (1998); Capitalizing on intellectual assets, IBM Systems Journal, Vol. 37, No. 4, 1998, p570-83.

Hubbard, J. and Carrillo, K.M. (1998); Knowledge Revolution, Information Week, 5th January, 1998.

Husema, R.C. and Goodman, J.P. (1998): Leading With Knowledge: The Nature of Competition in the 21st Century, 1998.

Inkpen, A.C. (1996); Creating knowledge through collaboration, California Management Review, Vol. 39, No. 1, Fall, 1996, p123-140.

Jensen, B. (1998); Communication or knowledge management?, Communication World, Vol. 15, No. 6, June/July, 1998, p44-47.

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Kampffmeyer, U. and Werther, S. (1999); Knowledge is power, but only it is passed on - Status of knowledge management at the firm [German], Nfd Information-Wissenschaft und Praxis, Vol. 50, No. 3, May-Jun, 1999, p142-148.

Kautto-Koivula, K. (1998); The pitfalls of knowledge interview, Information Strategy, Vol. 3, No. 6, 1998, p26-27.

Klein, D.A.E. (1998): The Strategic Management of Intellectual Capital (Resources for the Knowledge-Based Economy), Butterworth Heinemann, Boston, 1998.

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Knapp, E.M. (1998); Knowledge management, Business and Economic Review, Vol 44, Issue 4, July-September, 1998, p3-6.

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Koulopoulos, T.M. (1998); Take a corporate IQ test, Datamation (Online), June, 1998.

Kouwenhoven, T.J.H. (1998); Re-engineering for Learning: introducing mechanisms for bottom-up learning in operational excellent organizations, ACM SIG Special bulletin on knowledge management, ACM Press, 1998.

Kull, M.D. (1998): Ecological advantage: Growth Strategies for Knowledge Organizations, The Strategic Planning Resource for Education Professionals, September-October, 1998.

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Leonard, D. (1995): Wellsprings of knowledge: Building & sustaining the sources of innovation, Havard Business Press, 1995.

Liebowitz, J. (2000): Building Organizational Intelligence: A Knowledge Management Primer, CRC Press, Boca Raton, 2000.

Liebowitz, J. and T. Beckman (1998): Knowledge Organizations: What Every Manager Should Know, CRC Press, Boca Raton, FL. 1998.

Liebowitz, J. (1999): Knowledge Management Handbook, CRC Press, Boca Raton, FL., 1999.

Liebowitz, J. and Wilcox, L.C. (1997): Knowledge Management and its integrative elements, CRC Press, Boca Raton, 1997.

Lloyd, B. (1996); Knowledge management: The key to long-term organizational success, Long Range Planning, Vol. 29, No. 4, August, 1996, p576-580.

Lockenhoff, H. (1997); KNOWLEDGE MANAGEMENT - ORGANIZATION COMPETENCE AND METHODOLOGY - ADVANCES IN KNOWLEDGE MANAGEMENT, VOL 1 - SCHREINEMAKERS,JFA, Knowledge Organization, Vol. 4, No. 4, 1997, p55-258.

Luther, J. (1999); Electronic book '98 - Turning a new page in knowledge management: NIST conference, Library Collections Acquisitions & Technical Services, Vol. 23, No. 2, Summer 1999, p179-181.

Macleod, M. (1999); The knowledge chain, Supply Management, Vol. 4, No. 3, Feb 4, 1999, p38-39.

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Sbarcea, K. (1998); Knowledge Management - the new challenge Part 1, ALA News, Vol. 17, No. 6, December-January, 1998.

Sbarcea, K. (1999); Knowledge Management - the new challenge Part 2, ALA News, Vol. 18, No. 1, February-March, 1999.

Schaefer, M. (1998); Eight things communicators should know and do about knowledge management, Communication World, Vol. 15, No. 3, Feb/Mar, p26.

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Sieloff, C. (1998); KNOWLEDGE MANAGEMENT, Sloan Management Review, Vol. 39, No. 3, September, 1998, p4.

Slater, D. (1998); Storing the mind, minding the store, CIO, Vol 11, Issue 9, February, 1998, Special section 2, p46-51.

Smolowitz, I. (1998); Knowledge management: The ultimate CEO challenge, Production & Inventory Management Journal, Vol. 39, No. 1, 1998, p82.

Southon, G. and Todd, R. (1999); Knowledge Management: A social perspective, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p290-301.

Sparrow, J. (1998): Knowledge in Organizations: Access to Thinking at Work, Sage Publications, London, 1998.

Stear, E.B. (1998); The content management strategy: Don't go to work without it, Online, Vol. 22, No. 3, May/June, 1998, p87-90.

Stewart, T.A. (1997): Intellectual Capital, Doubleday, New York, 1997.

Sullivan, P.H. (1998): Profiting for Intellectual Capital: Extracting Value from Innovation, John Wiley, 1998.

Sveiby, K.E. and Lloyd, T. (1997): Managing Knowhow, Bloomsbury, London, 1997.

Sveiby, K.R. (1997): The New Organizational Wealth, Berrett-Koehler, San Franscisco, 1997.

Tapscott, D. (1995): The digital economy: Promise and Peril in the Age of Networked Intelligence, McGraw-Hill, 1995.

Tate, P. (1998); The Knowledge Backlash review, Information Strategy, Vol. 3, No. 6, 1998, p22-23.

Teece, D.J. (1998); RESEARCH DIRECTIONS FOR KNOWLEDGE MANAGEMENT, California Management Review, Vol. 40, No. 3, September, 1998, p289.

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Tissen, R., Andriessen, D. and Deprez, L. (1998): Value-based knowledge management, Longman, 1998.

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