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ALBERT BLANTON GODFREY
College of Textiles
North Carolina State University
Campus Box 8301
Raleigh, NC 27695-8301
1974 Ph.D. Statistics, Florida State University. Areas of concentration were applied statistics, demography, operations research, and reliability. Dissertation was "Generalization of the Stochastic Population Projection Matrix" under the late Dr. I. N. Shimi.
1970 M.S. Statistics, Florida State University.
1963 B.S. Physics, Virginia Polytechnic Institute and State University (Virginia Tech).
College of Textiles, North Carolina State University
July 2000 – Present Dean and Joseph D. Moore Distinguished Professor of Textile & Apparel Technology & Management.
NC State’s College of Textiles is the largest university-based textile school in the United States. The college has more than 800 graduate and undergraduate students housed in a state-of-the-art education and research building. It annually awards about half of the country’s bachelor’s degrees and 75 percent of the country’s advanced degrees in textiles. Research at the college is strong in medical and biotextiles, nonwoven materials, polymer science, technology management, supply-chain management, new product development, branding, e-commerce, thermal protection & comfort, and high-performance fibers and fabrics.
Juran Institute, Inc.
August 1987 – July 2000 Chairman and CEO, Juran Institute, Inc.
Juran Institute is a research, educational and consulting institution specializing in quality management. The institute offers public courses, in-house courses and workshops, training materials and consulting to clients throughout the world. As Chairman and CEO I was responsible for general management, technical leadership, and other business functions of the company. I also prepared and presented public and in-house seminars in over fifty countries and provided assistance to major clients in developing their quality management systems.
AT&T Bell Laboratories
1982-1987 Head, Quality Theory & Technology Department
The Quality Theory and Technology Department was responsible for research, development and implementation of quality theory and methods throughout all functions and business units of AT&T. This responsibility included development and delivery of training and education programs in quality management, reliability prediction and estimation, robust product and process design and experimental design. The department also designed, developed and distributed quality and reliability software tools for use throughout AT&T. Members of the department provided technical and management assistance in quality planning, control and improvement to the workforce, members of technical staff and all levels of management at AT&T.
1980-1982 Head, Network Performance Characterization Department
Responsible for planning, designing, and conducting laboratory and field studies of Bell System network performance. Work included designing and conducting field studies to determine customer perceptions of switching and transmission quality. Results were used to focus network quality improvement activities. Also responsible for large scale data analyses, data base management systems, and development of appropriate analytic methods. Work included designing and developing the Automated System for Performance Evaluation of the Network (ASPEN), a computer controlled measurement system with remote microprocessor controlled nodes. ASPEN is now used by leading telephone companies throughout the world.
1976-1980 Supervisor, Field Quality Theory and Systems Group
Responsible for analyses of data from field and factory experiments to determine actual product quality and reliability and for development of methods to support life tests, accelerated life tests and quality control methods used in AT&T manufacturing, service and operating units.
1973-1976 Member of Technical Staff, Theoretical Studies Group
Performed analyses in support of quality assurance theory and methods, did quality control studies and developed basic methods for quality assurance. Conducted studies of quality control and quality improvement activities in AT&T manufacturing locations and in competitors' and other leading companies' manufacturing locations.
January 1982 - June 2000
Adjunct Professor in Industrial Engineering and Operations Research Department, Fu Foundation School of Engineering and Applied Science. Taught courses in basic quality methods and management of quality (first year graduate level).
North Carolina State University
1995 - 2000
Adjunct Professor, Department of Textile and Apparel Technology and Management, College of Textiles. Gave guest lectures for graduate students and special workshops for senior executives sponsored by the school.
Visiting lecturer in School of Public Health. Gave part of special summer five-week course for clinical fellows in quality management for health care.
Florida State University
Biometry Training Grant, National Institute of Health (Ph.D. fellowship). Consulting in areas of applied statistics, computer programming and design of experiments.
Teaching Assistant. Taught basic business statistics course at junior and senior level for three quarters.
United States Army
Commissioned in Regular Army as ROTC Distinguished Military Graduate. Served two years in combat branch (Artillery) in West Germany and 35 months in basic branch (Ordnance) in West Germany, Fort Carson, Colorado and the Republic of Vietnam. Duties included: nuclear weapons assembly and transportation, shop officer, executive and commanding officer of maintenance companies, and a special assignment in Vietnam as the leader of a small group (33) of instructors teaching inventory control and supply procedures to both using and supply units. Rank at resignation: Captain.
Fellow of the American Statistical Association; Long-time member of ASA Committee on National and International Standards; Former Chairman of ASA Committee on Quality and Productivity; Member of ASA Board of Directors 1986-1989; Fellow of American Society for Quality; Fellow of the World Academy of Productivity Sciences; Founding Editor of Six Sigma Forum Magazine, 2001-Present; Former Associate Editor of the Journal of Quality Technology; Former Member, American National Standards Institute Committee Z1 on Quality Assurance; Former Member, US Technical Advisory Groups to International Organization for Standardization Technical Committees on Applications of Statistics and on Quality Assurance and Quality Management; Member, Sigma XI; Member of New York Academy of Sciences; former member of Management Sciences Advisory Board for Fordham University's Graduate School of Business; Adjunct Professor, North Carolina State University College of Textiles, Department of Textile & Apparel Technology & Management, 1994 - 2000; Guest Lecturer Harvard Medical School and School of Public Health 1993 - 1998; Member of Expert Panel on Foreign Trade Statistics for the National Academy of Sciences, 1990-1992; Judge for the United States Malcolm Baldrige National Quality Award, 1987-1990; Examiner for Award, 1999-2000; Principal Investigator and Co-founder, National Demonstration Project on Quality Improvement in Health Care, 1987-1991; Member of Executive Board, Quality Management Network, Institute for Healthcare Improvement, 1992-1993; Member of Editorial Advisory Board for Quality Management in Health Care, 1992 - 2000; Member of Editorial Advisory Board for Quality Management Journal, 1992 - 2000; Member of Expert Panel for Boardroom Reports, 1993 - present; Judge for Florida Sterling Award 1994; Chairman of Judges for U.S. Air Force Quality Award, 1995; Member of Board of Overseers for Connecticut Award for Excellence,1993 - 2000; Executive Advisor, Connecticut Quality Council, 1994 - 2000; Executive Advisor, Australian Organization for Quality, 1993 - 1999. Member of Board of Directors TexBid.com, 2000 – 2001, Textera 2000 – 2001, Juran Institute 1987 – 2004; member of the Board of Trustees for the Cancer Hope Network 1998-2003, member of the Technical Advisory Council of Ideation International Inc., 2001 – present; member of National Advisory Council for the Robert Wood Johnson Foundation’s new initiative in health care, “Pursuing Perfection: Raising the Bar in Healthcare Quality,” 2000 – present; Member of Board of Directors, Audit and Executive Committee for [TC]² (Textile Clothing and Technology Corporation), 2003 – present; Member of Board of Trustees, American Textile History Museum, 2003 - present; member North Carolina Board of Science and Technology, 2004 – present; member of Advisory Board, Society for the Leadership of Change, 2004 – present; member of Board of Advisors, Emerging Issues Forum, 2003 - present; member of Board of Directors for the National Institute of Statistical Sciences, 2001 – 2003; member of Board of Directors for Exploris Museum, 2004 – present; Judge for Veterans Administration Hospitals Kizer Aware, 2004 – present; member of Operating Board, Association of Universities of Textiles, 2003 – present; member of Operating Board of National Textile Center, 2000 – present.
Columbia University - Adjunct Professor, School of Engineering and Applied Science, Jan 1982 – June 2000.
Fordham University - Visiting Committee, School of Graduate Business Administration, 1990 – 2001.
Harvard University - Visiting Lecturer, Medical School and School of Public Health, July 1993 – August 1998.
George Washington University - Lecturer, Continuing Engineering Education Center Satellite Broadcast Program, 1991 - 1994.
North Carolina State University - Adjunct Professor, School of Textiles, January 1994 – July 2000.
HONORS AND AWARDS
Fellow, American Statistical Association
Fellow, American Society for Quality
Fellow, World Academy of Productivity Sciences
Fellow, Royal Society for the encouragement of Arts, Manufacturers, and Commerce
Elected Member, Sigma Xi
Elected Member, New York Academy of Science
Elected Member, Sigma Iota Rho
Academician, International Academy for Quality
Who's Who in Finance and Industry
Who’s Who in America
Who’s Who in Education
Ellis R. Ott Award, Metropolitan Section of ASQC
"Book of the Year Award - 1986," Institute of Industrial Engineers and Joint Publishers
"Best On Quality" Award for best paper - 1991, International Academy for Quality
"Grad Made Good - 1993," Omicron Delta Kappa, Florida State University Chapter
"Graduate of Distinction - 1993," Florida State University, College of Arts & Sciences
Best Paper Award, American Society for Quality Control Textile & Needle Trades Division, 1994 Conference
Edwards Medal, American Society of Quality Control
"For extensive contributions to quality management as represented by his innovative leadership in industry and his promotion of quality world wide as chief executive officer of a major quality organization."
Deming Lecturer Award, American Statistical Association, 2005
Management of quality, particularly implementation of company-wide strategic quality management. Applied statistics, especially in physical sciences and engineering; quality control, Six Sigma Quality, Design for Six Sigma, quality improvement and quality planning, including graphical methods for the exploration, analysis and presentation of data; reliability, life testing; accelerated life testing; data analysis; graphical statistics; statistical computing; experimental design.
Gardening, writing, photography, travel, motorcycling, woodworking, bicycling, hiking, music and reading
Berwick, Donald M.; Godfrey, A. Blanton; and Roessner, Jane (2002), Japanese Translation of Curing Health Care - New Strategies for Quality Improvement, Jossey-Bass, San Francisco.
Berwick, Donald M.; Godfrey, A. Blanton; and Roessner, Jane (2002), Curing Health Care - New Strategies for Quality Improvement, Paperback Edition with new chapter, John Wiley & Sons, New York.
Wadsworth, H.M., Stephens, K.S. and Godfrey, A.B. (2002), Modern Methods for Quality Control and Improvement, Second Edition, John Wiley and Sons, New York.
Juran, Joseph M. and A. Blanton Godfrey, co-editors-in-chief (2001), Manual De Calidad, Quinta edición, Volumen 1, Spanish translation of Juran’s Quality Handbook, Fifth Edition, McGraw-Hill, Madrid.
Juran, Joseph M. and A. Blanton Godfrey, co-editors-in-chief (2001), Manual De Calidad, Quinta edición, Volumen 2, Spanish translation of Juran’s Quality Handbook, Fifth Edition, McGraw-Hill, Madrid.
Juran, Joseph M. and A. Blanton Godfrey, co-editors-in-chief (1999), Juran’s Quality Handbook, Fifth Edition, McGraw-Hill, New York.
Berwick, Donald M.; Godfrey, A. Blanton; and Roessner, Jane (1995), Melhorando A Qualidade Dos Serviços Médicos, Hospitalares E Da Saúde, Portugese Translation of Curing Health Care - New Strategies for Quality Improvement, Translation by José Carlos Barbosa dos Santos, Makron Books, São Paulo.
Berwick, Donald M.; Godfrey, A. Blanton; and Roessner, Jane (1990), Curing Health Care - New Strategies for Quality Improvement, Jossey-Bass, San Francisco.
Wadsworth, H.M., Stephens, K.S. and Godfrey, A.B. (1986), Modern Methods for Quality Control and Improvement, John Wiley and Sons, New York.
BOOK CHAPTERS AND OTHER CONTRIBUTIONS
Godfrey, A. Blanton (2005), "The Creator of Modern Quality Management – Dr. Joseph M. Juran’s Contributions, 1987-2000,” Juran, Quality, and a Century of Improvement, The Best on Quality Book Series of the International Academy for Quality, Volume 15, ASQ Press, Milwaukee, pages 17-25.
Godfrey, A. Blanton (2002), "Understanding Customers,” ASQ ISO 9000:2000 Handbook, Charles A. Cianfrani, Joseph J. Tsiakals, and John E. (Jack) West, Editors, Milwaukee, pages 147 - 157.
Berwick, Donald M.; Godfrey, A. Blanton; and Roessner, Jane (2002), “Ten Things We Know Now That We Wish We Knew Then,” Curing Health Care - New Strategies for Quality Improvement, Paperback Edition with new chapter, John Wiley & Sons, New York.
Godfrey, A. Blanton (2001), "Lo Stato Della Qualità negli Stati Uniti,” Manuale della qualità, Tito Conti and Piero De Risi, editors, pages 639 - 664, (In Italian).
Godfrey, A. Blanton (2000), “Foreword,” The Process-Centered Enterprise, by Gabriel A. Pall, St. Lucie Press, New York.
Godfrey, A. Blanton (1999), “Total Quality Management,” Chapter 9 in Juran, (1999), Juran’s Quality Handbook, Fifth Edition, Joseph M. Juran and A. Blanton Godfrey, co-editors-in-chief, McGraw-Hill, New York.
Juran, Joseph M. and A. Blanton Godfrey (1999), “Quality Control,” Chapter 3 in Juran’s Quality Handbook, Fifth Edition, Joseph M. Juran and A. Blanton Godfrey, co-editors-in-chief, McGraw-Hill, New York.
Godfrey, A. Blanton (1998), “A Sindrome Da Rejeção Do Que Vem De Fora (The Dreaded Not-Invented Syndrome),” (In Portugese), As Empresas E O Diferencial De Competitividade, Caderno II, Governo Do Estado Da Bahia, Secretaria do Plánejamento, Ciência e Tecnologia - Seplantec Centro De Recursos Ambientais- CRA, Salvador, Brazil, pages 47-69.
Godfrey, A. Blanton (1998), "Graphic Methods for Quality Improvement," Chapter 3 in Handbook of Statistical Methods for Engineers and Scientists, Second Edition, Harrison M. Wadsworth, Editor, McGraw-Hill, New York.
Godfrey, A. Blanton (1997), “A Short History of Managing for Quality in Health Care, “ Chapter 1 in The Handbook for Managing Change in Health Care, Chip Caldwell, Editor, ASQ Quality Press, Milwaukee, pages 1 - 9.
Godfrey, A. Blanton (1997), “Views and Lessons Learned at the Top,” Chapter 7, Improving R&D Performance the Juran Way, Al C. Endres, John Wiley & Sons, New York, New York.
Godfrey, A. Blanton (1996), “Foreword,” Data Quality for the Information Age, Thomas C. Redman, Artech House, Boston, Massachusetts.
Godfrey, A. Blanton (1995), "Preface," Managerial Breakthrough 30th Anniversary Edition, Joseph M. Juran, McGraw - Hill, New York, NY.
Godfrey, A. Blanton (1995), "The Malcolm Baldrige National Quality Award: Seven Years of Progress - 7000 Lessons Learned," Chapter 3 in Best on Quality, Vol. 5, Quality Press, Milwaukee, Wisconsin, pages 27-68.
Godfrey, A. Blanton (1995), "Preface," Juran's Prescription for Quality Improvement in Health Care, Kathleen Jennison Goonan, Jossey - Bass, San Francisco.
Godfrey, A. Blanton (1995), "Foreword," Accelerated TQM in Health Care, Chip Caldwell, Quality Press, Milwaukee, Wisconsin.
Godfrey, A. Blanton (1995), "Ten Areas for Future Research in Total Quality Management," Quality in Higher Education, Brent D. Ruben, Editor, Transaction Publishers, New Brunswick, NJ and London.
Godfrey, A. Blanton (1994), "Foreword," Quality Wars, Jeremy Main, Free Press, New York, New York.
Godfrey, A. Blanton (1994), "Preface," Managing Quality in Finance, James F. Stoner and Frank Werner,
Godfrey, A. Blanton and Edward G. Kammerer, (1993), "Service Quality Versus Manufacturing Quality - Five Myths Exploded," Chapter in The International Service Quality Handbook, AMACOM, A Division of the American Management Association.
Godfrey, A. Blanton (1992), "Quality and the Workforce in the United States," Chapter in Better Quality of Work Life Through Productivity, Asian Productivity Organization, Tokyo.
Godfrey, A. Blanton (1991), "Information Quality: A Key Challenge for the 1990s," The Best on Quality, Vol. 4, Hanser Publishers, Munich.
Godfrey, A. Blanton and A. C. Endres, (1991), "Foreword," Thomas H. Berry, Managing the Total Quality Transformation, McGraw-Hill, Inc., New York.
Godfrey, A. Blanton (1990), "Graphical Methods for Quality Improvement," Handbook of Statistical Methods for Engineers and Scientists, Harrison M. Wadsworth, Editor, McGraw-Hill, New York.
Godfrey, A.B. and Kerwin, R. E., (1988), "Electronics Components Industries," Section 29, Juran's Quality Control Handbook, Fourth Edition, Juran, J. M. and Gryna, F. M., Editors, McGraw-Hill, New York.
Godfrey, A.B. and Kolesar, Peter J., (1988), "Role of Quality in Achieving World Class Competitiveness," Chapter 8, Global Competitiveness - Getting the U.S. Back on Track, Martin K. Starr, Editor; W.W. Norton & Company, New York.
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