The professionalization of knowledge Management




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НазваниеThe professionalization of knowledge Management
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The Strategic Management category shown in Table 4 encompasses environmental aspects critical to managing the organization, and might be said to better represent a firm’s knowledge “flow” rather than does the knowledge “stock” category as represented by codified data, records and archives. This important category consisted of approximately 20.8% of all skills in the job descriptions. Business Development, Client Relationship Management, Risk Management, and Competitive Intelligence all relate to an organization’s ability to assess and react to information about its external environment. By combining skills in these emerging fields with knowledge management skills, knowledge professionals become very desirable for hiring organizations.


Table 4 Strategic Managment Job Skill Categorization and Examples



Major Categories

Sub Categories

Skill Examples

Business Development

Business Development Tools

Work directly with end users and management to identify opportunities for improvement, gather requirements, develop a plan of action, and implement the solution

Business Improvement Opportunities

Support the development of metrics to measure, analyze, and recommend improvement strategies on operational processes to include productivity models, resource allocation models, metrics and measures

Develop Improvement Strategies & Strategic Planning

Surveying/interviewing leadership, senior partners, subject matter experts, strategic marketing, and other functions where applicable to understand "top-of-mind" client issues requiring new knowledge development

Knowledge Development

Lead and assist with integration and application development projects related to infrastructure, reporting, presentations, and professional services tools, including remote client tools, networking, location manager, and wireless.

Project Development

Define, develop, and document business and system requirements

System Development

The individual will be responsible for bridging the gap between the developers and the business analyst. The person will be responsible for performing system and business impact analysis on the legacy portfolio management system vs. the future portfolio management system

Requirement Analysis

Apply understanding of best practices and industry standards in records and information management and related disciplines to design and implement successful client solutions for complex problems. Develop leveragable intellectual capital to contribute to the growth of the practice

Client
Relationship
Management


Client Needs Assessment

Leverage/enhance the existing information solutions and be designed to fit within the overall information management goals of the client

Client Business Solutions

Ensures that client issues and technical problems are handled effectively by frequently reviewing team performance against department goals. 

CRM Tools

Apply excellent customer relationship skills, experience with system integration, and prior experience

Customer Service

Responsible for evaluating client inquiries with the goal of providing new product concepts to management

Administration and Support

Develop and manage key relationships among assigned key accounts

Clients Engagement

Identifying and qualifying opportunities, delivering product presentations and software demonstrations on-site at customer locations in the district

Administration and Support

Develop and deliver presentations on knowledge management to all levels of the organization and external clients.

Customer Knowledge Management

Prepare strategic competitive analysis for incorporating into each Segment’s Quarterly Operational Review and ad-hoc competitor or product/feature requests.

Business/
Competitive
Intelligence


Competitive Analysis

Evaluation of information and sources for accuracy, validity, credibility and relevance; compilation of intelligence data on current events, developments and trends

Data Assessment and Gathering

Working and interfacing with Business Unit leaders, fellow Business Intelligence team members, and others in identifying, understanding, rationalizing and documenting business intelligence requirements

Intelligence Analytic Solutions

Promote the use of intellectual capital in internal information systems within specific content areas and apply taxonomy to content correctly and consistently.

Intelligence Knowledge Utilization

Coordinate the content development of knowledge and information as a core business function for all Customer+ business units

Risk Management

Risk Exposure

Assess change readiness among stakeholder groups and identify potential barriers/risks, develop and plan implementation activities and design and deliver communications to obtain awareness, understanding, buy-in and support for business change

Project Risk Management

Resolve project risks and issues configuration management practices and quality control

Risk Analysis

Provide analysis and thought leadership in the development of strategies to increase cyber and IT resiliency and reduce risk. Participate in planning and supporting conferences, meetings, and exercises

Risk Management Tools

Develop and document risk management products, including risk registers, risk scoring templates, risk mitigation plans, and contingency plans. Integrate technical performance impacts in the analysis of baseline cost estimates and critical path schedules

Trends & Best Practices

Stay abreast of relevant industry trends such as risk management best practices and regulatory trends affecting risk positions of companies


As noted above, information and technology skills are ncessary but not sufficient to knowledge management as a profession. The technology-related skills category shown in Table 5 onsists of approximately 19.5% of all job skills. Information systems are vitally important to knowledge management activities, so, naturally, the ability to design, develop, and implement information architectures and systems appeared in many job descriptions.KM professionals are responsible for an organization’s intellectual assets, and the security of these assets is paramount, so information security skills were often desired as well.


Table 5 Technology-Related Job Skill Categorization and Examples

Major Categories

Sub Categories

Skill Examples

Information Systems

Systems Engineering

System engineering functions include gaining an understanding of the processes that generate information, assessment and documentation of capability requirements, and articulation and description of technology implementation recommendation.

Systems Design

Taking responsibility for all components of our database systems, including design, architecture, hardware, upgrades, functionality, builds and tuning

Systems Strategy Development

Develop system strategy for developing a utility based model for computing across our client's major data centers (application platforms and various tiered storage technologies

Systems Architecture

Works with the work process leaders and I/T product management organizations to develop the systems architecture and plays the lead role in facilitating cross-process and cross functional issues that impact the systems architecture

Systems Documentation

Activities include; system documentation review, validation of processes and procedures, vulnerability assessments, and penetration testing; write test and penetration plans as well as document your results both for the technical and non-technical audience; analyze and evaluate the suitability of proposed security architectures for new IT systems and networks

Information Security

Security Standards & Policies

Maintain a process for planning, implementing, evaluating, and documenting deficiencies in security policies, procedures, and standards

Risk Assessment and Monitoring

Assess risk, evaluate security, identify vulnerabilities and corrective actions, and review for compliance with security policies and practices

Security Management

Responsibilities may include intrusion detection process management, antivirus/antimalware program management, security patch management, vulnerability assessment and remediation

Design & Implementation

Participate in the selection and implementation of technologies and security solutions

Processes and Best Practices

Deliver projects related to identifying effective controls connected to IT operations, business processes, security, and data integrity for ERP systems, networks, and overall IT architectures for clients

Information
Architectures


Application Architecture and Design

Work closely with the architecture team to create the application design

Architecture Frameworks and Methodologies

Lead definition and implementation of Application Architecture operating framework: establish processes, roles/relationships, tools and metrics necessary for successful IT project implementations

Architectural Standards

Responsible for project compliance associated with technical architecture standards.

Architectural Technologies

Develops advanced enterprise level information technology system architectures, system concepts, system designs, requirements and requirement allocations

Customer Driven Architecture

Undertake a review of KM information architecture and conduct regular user needs analyses

Design and Development

Responsible for architecture, design, and development of Information Management and Knowledge Management software systems

Administration and Support

Provide architectural guidance, direction, and oversight for solution architects and product engineering groups responsible for solution delivery
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