The Strategic Management category shown in Table 4 encompasses environmental aspects critical to managing the organization, and might be said to better represent a firm’s knowledge “flow” rather than does the knowledge “stock” category as represented by codified data, records and archives. This important category consisted of approximately 20.8% of all skills in the job descriptions. Business Development, Client Relationship Management, Risk Management, and Competitive Intelligence all relate to an organization’s ability to assess and react to information about its external environment. By combining skills in these emerging fields with knowledge management skills, knowledge professionals become very desirable for hiring organizations.
Table 4 Strategic Managment Job Skill Categorization and Examples
Major Categories
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Sub Categories
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Skill Examples
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Business Development
|
Business Development Tools
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Work directly with end users and management to identify opportunities for improvement, gather requirements, develop a plan of action, and implement the solution
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Business Improvement Opportunities
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Support the development of metrics to measure, analyze, and recommend improvement strategies on operational processes to include productivity models, resource allocation models, metrics and measures
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Develop Improvement Strategies & Strategic Planning
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Surveying/interviewing leadership, senior partners, subject matter experts, strategic marketing, and other functions where applicable to understand "top-of-mind" client issues requiring new knowledge development
|
Knowledge Development
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Lead and assist with integration and application development projects related to infrastructure, reporting, presentations, and professional services tools, including remote client tools, networking, location manager, and wireless.
|
Project Development
|
Define, develop, and document business and system requirements
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System Development
|
The individual will be responsible for bridging the gap between the developers and the business analyst. The person will be responsible for performing system and business impact analysis on the legacy portfolio management system vs. the future portfolio management system
|
Requirement Analysis
|
Apply understanding of best practices and industry standards in records and information management and related disciplines to design and implement successful client solutions for complex problems. Develop leveragable intellectual capital to contribute to the growth of the practice
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Client
Relationship
Management
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Client Needs Assessment
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Leverage/enhance the existing information solutions and be designed to fit within the overall information management goals of the client
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Client Business Solutions
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Ensures that client issues and technical problems are handled effectively by frequently reviewing team performance against department goals.
|
CRM Tools
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Apply excellent customer relationship skills, experience with system integration, and prior experience
|
Customer Service
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Responsible for evaluating client inquiries with the goal of providing new product concepts to management
|
Administration and Support
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Develop and manage key relationships among assigned key accounts
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Clients Engagement
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Identifying and qualifying opportunities, delivering product presentations and software demonstrations on-site at customer locations in the district
|
Administration and Support
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Develop and deliver presentations on knowledge management to all levels of the organization and external clients.
|
Customer Knowledge Management
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Prepare strategic competitive analysis for incorporating into each Segment’s Quarterly Operational Review and ad-hoc competitor or product/feature requests.
|
Business/
Competitive
Intelligence
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Competitive Analysis
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Evaluation of information and sources for accuracy, validity, credibility and relevance; compilation of intelligence data on current events, developments and trends
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Data Assessment and Gathering
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Working and interfacing with Business Unit leaders, fellow Business Intelligence team members, and others in identifying, understanding, rationalizing and documenting business intelligence requirements
|
Intelligence Analytic Solutions
|
Promote the use of intellectual capital in internal information systems within specific content areas and apply taxonomy to content correctly and consistently.
|
Intelligence Knowledge Utilization
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Coordinate the content development of knowledge and information as a core business function for all Customer+ business units
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Risk Management
|
Risk Exposure
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Assess change readiness among stakeholder groups and identify potential barriers/risks, develop and plan implementation activities and design and deliver communications to obtain awareness, understanding, buy-in and support for business change
|
Project Risk Management
|
Resolve project risks and issues configuration management practices and quality control
|
Risk Analysis
|
Provide analysis and thought leadership in the development of strategies to increase cyber and IT resiliency and reduce risk. Participate in planning and supporting conferences, meetings, and exercises
|
Risk Management Tools
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Develop and document risk management products, including risk registers, risk scoring templates, risk mitigation plans, and contingency plans. Integrate technical performance impacts in the analysis of baseline cost estimates and critical path schedules
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Trends & Best Practices
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Stay abreast of relevant industry trends such as risk management best practices and regulatory trends affecting risk positions of companies
|
As noted above, information and technology skills are ncessary but not sufficient to knowledge management as a profession. The technology-related skills category shown in Table 5 onsists of approximately 19.5% of all job skills. Information systems are vitally important to knowledge management activities, so, naturally, the ability to design, develop, and implement information architectures and systems appeared in many job descriptions.KM professionals are responsible for an organization’s intellectual assets, and the security of these assets is paramount, so information security skills were often desired as well.
Table 5 Technology-Related Job Skill Categorization and Examples
Major Categories
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Sub Categories
|
Skill Examples
|
Information Systems
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Systems Engineering
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System engineering functions include gaining an understanding of the processes that generate information, assessment and documentation of capability requirements, and articulation and description of technology implementation recommendation.
|
Systems Design
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Taking responsibility for all components of our database systems, including design, architecture, hardware, upgrades, functionality, builds and tuning
|
Systems Strategy Development
|
Develop system strategy for developing a utility based model for computing across our client's major data centers (application platforms and various tiered storage technologies
|
Systems Architecture
|
Works with the work process leaders and I/T product management organizations to develop the systems architecture and plays the lead role in facilitating cross-process and cross functional issues that impact the systems architecture
|
Systems Documentation
|
Activities include; system documentation review, validation of processes and procedures, vulnerability assessments, and penetration testing; write test and penetration plans as well as document your results both for the technical and non-technical audience; analyze and evaluate the suitability of proposed security architectures for new IT systems and networks
|
Information Security
|
Security Standards & Policies
|
Maintain a process for planning, implementing, evaluating, and documenting deficiencies in security policies, procedures, and standards
|
Risk Assessment and Monitoring
|
Assess risk, evaluate security, identify vulnerabilities and corrective actions, and review for compliance with security policies and practices
|
Security Management
|
Responsibilities may include intrusion detection process management, antivirus/antimalware program management, security patch management, vulnerability assessment and remediation
|
Design & Implementation
|
Participate in the selection and implementation of technologies and security solutions
|
Processes and Best Practices
|
Deliver projects related to identifying effective controls connected to IT operations, business processes, security, and data integrity for ERP systems, networks, and overall IT architectures for clients
|
Information
Architectures
|
Application Architecture and Design
|
Work closely with the architecture team to create the application design
|
Architecture Frameworks and Methodologies
|
Lead definition and implementation of Application Architecture operating framework: establish processes, roles/relationships, tools and metrics necessary for successful IT project implementations
|
Architectural Standards
|
Responsible for project compliance associated with technical architecture standards.
|
Architectural Technologies
|
Develops advanced enterprise level information technology system architectures, system concepts, system designs, requirements and requirement allocations
|
Customer Driven Architecture
|
Undertake a review of KM information architecture and conduct regular user needs analyses
|
Design and Development
|
Responsible for architecture, design, and development of Information Management and Knowledge Management software systems
|
Administration and Support
|
Provide architectural guidance, direction, and oversight for solution architects and product engineering groups responsible for solution delivery
| |
