The professionalization of knowledge Management




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Management which occurred in 364 jobs

Analyst which occurred in 200 jobs

Security which occurred in 142 jobs

Consultant which occurred in 112 jobs

Architect which occurred in 99 jobs

Knowledge which occurred in 97 jobs

Project which occurred in 93 jobs

Systems which occurred in 79 jobs

Data which occurred in 68 jobs

Risk which occurred in 38 jobs

Content which occurred in 28 jobs

Intelligence which occurred in 21 jobs

The education requirements listed for knowledge management jobs were similarly advanced. A bachelors degree was the minimum requirement. Master’s degrees were highly coveted for knowledge workers and many job descriptions indicated MBAs as the preferred graduate degree. If an MBA or related degree was not held, the descriptions required some degree of business experience. Ph.D.s were appreciated, but not required or requested by many of the jobs. In lieu of a Ph.D., many of the jobs would accept a master’s degree plus a designated amount of years of experience. Specialty jobs, in fields such as law, engineering, and finance, also listed specialty requirements relevant to their particular field. Project management jobs wanted applicants that were PMI or PMP certified, information security jobs desired candidates with CISSP certification, and tax-related jobs wanted potential employees to have CPA certification. The nature of these certifications reflects the multifaceted skills and characteristics coveted in knowledge professionals.

Almost all the jobs were listed with experience requirements, ranging between 1 and 14 years of experience. The most common experience requirement was 5 years, occurring in 45% of the jobs that listed experience requirements. Many of the jobs not only required experience with knowledge management specifically, but also required experience within the industry in which the job was categorized. None of the jobs that were listed in this study were entry level positions, making the job market look very competitive for new knowledge management graduates. This, of course, is consistent with Koenig's (1999) observation that the field is and continues to be defined by senior knowledge management professionals in active practice.

As KM evolved from the field of information technology, technology is a major component of knowledge management. Technology not only helps with knowledge sharing, but also with knowledge discovery, acquisition, storage and retrieval, making it an essential part of the practice of knowledge management. Knowledge management technologies are helping organizations to expand internationally, enabling them to coordinate their activities worldwide (Marwick, 2001). The Internet and information and communication technologies enable organizations to share knowledge about their own company and their competition (Al-Hawamdeh & Ritter, 2000). The most-frequently named technological applications listed in the job descriptions were Microsoft Office, SQL Server, and Project Server, Java, XML, Unix, Linux, and Oracle, SharePoint, and Verity. Certain applications were also required for some jobs, and some jobs required the applicant to have the ability to program their own applications.

This analysis found that knowledge managment positions were advertised as being located in 37 of the 50 states, including California, New York, Texas, Virginia and Florida, with the majority in large cities and areas in which many Fortune 500 corporations are also located.


Finally, from the 1200 job descriptions, 1100 unique job skills were collected.Table 2 represents each of the subcategories within the major categories and the percentages of skills in each category.


Table 2 Job Skills Categories Relevant to KM Positions



KM Technologies

KM Practices

KM Processes

All Knowledge Management Skills

8.4%

8.0%

6.8%

23.2%

Client Relationship Mgmt

Business Development

Risk Management

Competitive Intelligence

All Strategic Management Skills

8.9%
6.0%
4.0%

1.9%

20.8%

Information Security

Information Architectures

Information Systems

All Technology Management Skills

8.5%

7.5%

3.5%

19.5%

Data Management

Content Management

Document/Records Mgmt

All Information Management Skills

10.0%

3.0%

2.5%

15.5%

Project Management Skills

14.0%

Miscellanous/Other Skills

7.0%



The knowledge management specific categories of KM Practices, Processes, and Technologies are combined to form the largest skills category, totaling just over 23%. These major categories include sub-categories of skills such as KM Design and Development Services, Knowledge Management Strategies, Global KM Networks, the KM Processes of Knowledge Discovery, Capture, Organization, Sharing, and Retention, and the KM Technology skills.The KM Technologies category included a variety of skills, some specific to KM and others specific to IT. Sub-categories of Knowledge Management Tools and Technologies and Knowledge Sharing Technologies are specific to knowledge management, though the fact that KM evolved from IT is obvious in this area. Knowledge professionals implement technologies to help the organization capture, organize, and share its knowledge resources, so skills in technology are imperative for knowledge professionals. All of the above skills were the most coveted and sought-after skills for hiring organizations, as they essentially define the knowledge management-specific competencies.


The sub-categories of the major categories also included some similarities. Consulting services, design and development strategies, and determining best practices were common skills to appear as sub-categories of each category. Many of the sub-categories were specific to the major category, but not specific to knowledge management. Other sub-categories included more generic skills, such as Analysis, Leadership, and Training. The sub-categories are a reflection of the diverse requirements of knowledge professionals.


Table 3 KM Practices, Processes, and Technologies Job Skill Categorization and Examples



Major Categories

Sub Categories

Skill Examples

Knowledge Management Practices

Global KM Networks

Understand and apply the collective functional, industry and country-related business considerations to the development and implementation of global knowledge management process, culture, content strategy and change management initiatives

KM Design and Development Services

Designs the data marts and/or tables to be used in the delivery of the Knowledge Management products

Consultancy & KM Services

Provide highest quality and value driven consultancy for integrating content into clients’ knowledge applications and workflows.

Leadership & Guidance

Leads knowledge management teams to design, develop, integrate, and deploy knowledge management solutions

Knowledge Management Strategies

Develop and implement knowledge strategies, plans and processes for the acquisition, storage and use of internal knowledge and thought leadership through networks

Best Practices and Lessons Learned

Apply understanding of best practices and industry standards in records and information management and related disciplines to design and implement successful client solutions for complex problems. Develop leveragable intellectual capital to contribute to the growth of the practice.

Knowledge
Management
Processes


Knowledge Organization

Demonstrated experience with metadata creation and meta tagging; indexing; database creation and maintenance; knowledge management initiatives

Knowledge Capture

Assist organizations with the process of capturing, cataloging, and maintaining critical application attributes

Knowledge Discovery

Domain and driving the creation of new knowledge objects (white papers, position papers, journal articles, research analyses, methodologies, analyst reports, and other publication types) aligned with current client issues and the annual knowledge management strategic plan

Knowledge Sharing

Must possess excellent business and technical writing skills and strong discipline to document designs, ideas and changes for knowledge management and sharing

Knowledge Retention

Train and implement tools to support a strong “Knowledge Management” program which will be a process to help people create, capture, organize, share, and leverage knowledge and experience

KM
Technologies


Knowledge Sharing Technologies

Prioritize and manage technology projects & issue resolution for the Portal Management program. Coordinate with IT development for technical execution

Portal Technologies

Provide technical leadership in the inception, analysis, and design of enterprise software solutions in the areas of identity management, portal, J2EE applications and middleware framework, and other JES centric solutions

Technology Management

Evaluate business processes for the purpose of identifying and implementing improvement opportunities in technology, work process, and content

Design, Development and Implementation

Function as integrators between business needs and technology solutions

Technical Requirement & Customer Needs

Defining systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementation

Technology Training

Analyze emerging trends and technologies and translating implications/impact of new technologies for existing policies, standards and architectures. quickly

Technology Trends

Advising on use of evolving technologies to support the platform, including technologies for collaboration, knowledge management, portals and reporting

Knowledge Management Tools and Technologies

Contribute to the ongoing development of solution/program offering approaches, methodologies, techniques, and business development tools
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