Masters Degree in Business Administration Examination




НазваниеMasters Degree in Business Administration Examination
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Paper-VI: Principles & Practice of Banking and Insurance

SECTION A

Unit I: Principles of Banking - Definition of bank, creation of money, Present structure of commercial banking system in India, Brief history; functions, Working during 1947-1990 and thereafter, Forms of banking – unit banking, branch banking, Group banking, Chain banking, Satellite and affiliate banking, Correspondent banking, Managerial functions in banks.

Unit II: Management of deposits and Advances - Deposit mobilization, Classification and nature of deposit accounts, advances, Lending practices, types of advances, principles of sound bank lending, preparation of reports, credit plans, Planning customers, Limits of credit, Security.

Unit III: Investment management - Nature of bank investment, Liquidity and profitability, preparation of cheques, bills, endorsements, government securities, Documents of title off goods railway receipt, bill of lading, Book debts, securities government and commercial.

Unit IV: Management of Finance - Bank Accounts, Records, Reports, Statement of advances, Evaluation of loan applications, P/L A/c, balance sheet and statutory reports regarding cash revenue; ALM and NPA Management

Unit V: Fee based and fund based services provided by banks - Fee based Vs. Fund based services, Types of fee based services offered, Mechanism of operation of these services, Merchant banking services – issue management, underwriting, loan syndication etc.

SECTION B

Unit VI: Insurance Basics - Insurance Vs. other savings and investment options, tax benefits under insurance policies, life cycle needs including solutions, matching of customer needs and requirements to available products, Comparison between different products offered vis-à-vis chargeable premium and coverage, Including proposal form and other relevant forms, policy contract.

Unit VII: Life Insurance Products - Traditional and Unit linked policies, individual and group policies, with profit and without profit policies, Different type of insurance products – whole life products, interest sensitive products, term assurance annuities, endowment, assurance.

Unit VIII: Medi-Claim and health insurance products - Different types of products available in the market, Salient features, Tax treatment, Operations and other procedures involved in claim settlement.

Unit IX: General Insurance Products - Different types of products available in the market, Salient features, Tax treatment, Operations and other procedures involved in claim settlement, other specialty products.

Unit X: Regulation in the Industry - Role of IRDA in regulating the industry, the salient features of KYC and AML Act, Performance evaluation of the regulation in the insurance industry in India.


Suggested Readings

  1. Principles of Bank Management by Vasant Desai, Himalaya Publishing house, Delhi

  2. Basics of Banking & Finance, Dr.K.M.Bhattacharya, Himalaya Publishing House

  3. Banking Theory, Law & Practice, Gorden & Natrajan, Himalaya Publishing House

  4. Banking Theory & Practice, Dr.P.K.Shrivastava, Himalaya Publishing house, Delhi

  5. Insurance & Fisk Management , Dr.P.K.Gupta Himalaya Publishing House


GROUP C: HUMAN RESOURCE MANAGEMENT


Paper I: Group & Organisational Effectiveness

SECTION A

Unit I: Introduction - Definition and Meaning, Scope, Importance, limitations of O.B., Foundations of O.B., Models of O.B., Key elements in O.B. Approaches to O.B. (a) Human resource approach (b) Contingency approach (c) System approach (d) productivity approach.

Unit II: Learning - Definition & Meaning; learning explicit and tacit knowledge, principles, learning curves, learning styles, Theories of learning.

Unit III: Motivation and Morale - Nature and importance of motivation, theories of motivation (a) Maslow (b) Herzberg (c) Aldefer (d) McClelland (e) Vroom theory, cases on motivation and its application, Morale and work performance, Model of Morale (esprit de corps) surveys.

Unit IV: Personality and Perception - Determinants of personality, Types of personality, Theories of personality, Perception & O.B., Managing the perception process, Components of attitudes, formation of attitudes, changing attitude, emotional intelligence, spiritual intelligence, Johari Window, Stress: Causes, effects, stress management techniques.

Unit V: Transactional Analysis - Ego states and their identification, Types of Transactions, Cases on T A.

SECTION B

Unit VI: Group and Team Dynamics - Nature of teams, types of teams, benefits from teams, types of groups, group development, determinants of group behaviour Teams vs. Groups.

Unit VII: Power & Conflict - Power dynamics, sources of power, power tactics, nature of conflict, types of conflict, Conflict process, levels of conflict, conflict resolution, cases on power & conflict.

Unit VIII: Leadership - Importance of leadership, Leadership styles and their implications, Theories of leadership (a) Trait approach (b) behavioral approach (contingency approach.

Unit IX: Organizational Culture - Innovation, Meaning and Definition, Effects of culture, Creation of culture, Innovation in organization, Innovation process, cases on culture & innovation.

Unit X: Organizational Change & Development - Nature of change, causes for change, Types of change, change process, Resistance to change, Force field theory of change, Dominos effect, OD - Pre-requisites for OD, OD Interventions, Organisational effectiveness.


Suggested Readings:

  1. Organisational Behaviour -Fred Luthans, McGraw- Hill Publishing co. ltd.

  2. Organisational Behaviour - Robbins, Prentice hall of India

  3. Organisational Behaviour -Koontz, McGraw- Hill Publishing co. ltd.

  4. Organisational Behaviour - K. Aswatthappa, Himalaya Publishing House.

  5. Human Resource Research Methods by Bhattacharya –Oxford.


Paper II: Performance Management & Compensation

SECTION A

Unit I: Job Evaluation / Grade Structure - a. Purpose and Methods of Job Evaluation, Ranking Systems, Job Classification / Grading method, Points System, Factor Comparison Method, Packaged Point Plans, Implementation; b. Job Analysis; Nature/Use, Methods, Job Identification Summary, Relationships, Responsibilities and Duties, Writing Job Specifications and Descriptions – Judgmental and Statistical Methods.

Unit II: Compensation Planning - Concepts, Nature and objectives of Compensation, Wages, Wage Fixation, Wage differentials, legal Status of Wages (basics), Wage Plans – Rowan /Halsey.

Unit III: Wages – Variable Compensation and Supplementary Compensation – Perks, Fringe Benefits, Pay for Performance – Incentives.

Unit IV: HR Accounting - Introduction, Cost of Recruitment, Remuneration, Investments in Organisational HR, Return on Investment in HR.

Unit V: Competency Mapping / Workflow Mapping - Concept, Practical Application, Implementation

SECTION B

Unit VI: Performance Management System - Introduction, Objectives, Tools, Methods of PA, Graphic Rating Scales, BARS, Alternation Ranking, Forced Distribution Method, Critical Incident Method, MBO, Assessment Centers, Group Appraisal; 360 deg Feedback, Appraisal Interview;

Performance Planning and Potential Appraisal – Trait Based, Behavior Based and Result Based, Pitfalls.

Unit VII: Career Management - Career Development Plan - Employee’s and Employer’s Role, Career Anchors, Nature of Careers, Career Problems – Low ceiling Careers, Career Mapping, Career Counseling, Succession Planning.

Unit VIII: HR Scorecard / Balanced Scorecard - Introduction, Concept, Structure, Practical Application.

Unit IX: Ancillary Topics - Goal Setting, Promotions and Transfers; Separations- Retirement, VRS, Deputation, Death, Retrenchment, Pink Slips.

Unit X: Models and Cases - Constructing and developing models of PMS, Competency Mapping, Career Plans, Employee Manual / PPP Handbook.

Suggested Readings

  1. Human Resource Management, by Snell / Bohlander Publication – Thomson

  2. Compensation by Milkovich & Neman, 8 th edition. Publication – McGraw –Hill

  3. Human Resource Management, by Gary Dessler Publication – Thomson

  4. Accounting Practices in HRM by M. Kolay

  5. Managing Human Resources by Monappa Publication – Macmillan


Paper- III: Training & Development Practices

SECTION A

Unit I: Human Resource Demand & Supply - Demand Analysis, Models & Techniques of manpower demand forecasting, Status of existing manpower, Requirement of manpower in relation to Technological advancement, Sources of supply of manpower.

Unit II: Training and Development - What is training? Nature of training, Significance of training, Importance of training, Scope & Objectives of training, Benefits of training, Philosophy of training.

Unit III: Training Need Analysis - Identification of training needs, Environment for training, Areas of training, Responsibilities for providing training, Training Calendar, Facilities for training.

Unit IV: Training Design - Perspectives for Designing Training, Designing a training programme, Objectives, components and methods of training designs, Training Process, Training of trainers (TOT).

Unit V: Training Methods and Techniques - Approaches to Training, On the Job Training & Off the Job Training, Training Methodology – Case Study, Management Games, Brain Storming, Role Play, In- Basket exercises, Group Discussion; Teaching aids and techniques, Audio-visual aids, Cross cultural training.

SECTION B

Unit VI: Skills of an Effective Trainer - Communication skills, Knowledge, Training styles, Power of Body Language, Developing creativity.

Unit VII: Evaluation of Training - Feedback from participants, Measurement of training effectiveness, Types of evaluation techniques, Evaluation of trainers and facilities for training.

Unit VIII: Audit of Training Programme - Cost of training, Input-output ratio in relation to effectiveness, Productivity, HRD Audit.

Unit IX: Management Development Programmes - Concept & Importance of MDP’s, Steps in MDP’s, Methods and Techniques of MDP’s, Prospective pitfalls, Effectiveness Audit.

Unit X: Training in Indian & International Organisation - National Perspective regarding current training and development practices, International Perspective, Projects – Evaluation of Training Modules presently being undertaken in various organizations.


Suggested Readings

  1. Personnel Management and Human Resources – N.C. Jain & Saakshi (Allied Publisher)

  2. Effective Human Resource Training and Development Strategy – Dr. B. Rathan Reddy Publication –Himalaya Publication House

  3. Human Resource and Personnel Management – Text and cases, K. Aswathappa, Publication - McGraw- Hill Publishing co. ltd

  4. Human Resource Management , Tenth Edition, Gary Dessler, Publication- Pearson Education

  5. Human Resource Management , Ninth Edition, R.Wayne Mondy, Robert M, Noe, Publication- Pearson Education


Paper-IV: Industrial Relations & Labour Regulations

SECTION A

Unit I: Industrial Relation - Definition and concept of industrial relation, basic facts, scope, aspects & ideologies of Industrial relations, Approaches to Industrial relations.

Unit II: Industrial Democracy- (A) COLLECTIVE BARGAINING, definition, importance, types ,prerequisites of effective collective Bargaining & Collective Bargaining in India; (B) WORKERS PARTICIPATION: Concept & meaning, Aims & objective, Forms & levels of participation, conditions essential of working of the scheme.

Unit III: Grievances & Disputes - Nature & causes, settlement machinery, social obligations, Industrial Disputes, causes, remedial & prevention measures. Consequences of Industrial disputes on Industry & Society, Significance of Peace & Harmony to Industrial Productivity & progress

Unit IV: Labour Welfare & Social Security Concept - Meaning & scope, Labour welfare & welfare officer in Indian Industry, his role, perceptive, limitations, role perception and role performance, New challenges & expectations, Training of welfare officers; Aims of social security measures, methods of providing social security, benefits to workers-social assistance and social insurance, origin and growth of the idea of social security

Unit V: Labour Legislations & ILO - Nature, Scope, character growth & development of labour legislation In India, Legislation & the constitution of India; Constitution, working & impact of ILO on Labour Legislations in India, ILO convention & recommendations

SECTION B

Unit VI: Normative Labour Legislations - Factories Act, 1948, Bombay shop & Establishment Act 1948, PULP Act 1971.

Unit VII: Wage Legislation - Minimum wages Act, Payment Of wages Act 1936, Payment of Bonus Act 1965.

Unit VIII: Industrial Relations Legislations - Trade Union Act 1926, Industrial Employment standing order Act 1946, Bombay Industrial Relations Act, Industrial Dispute Act 1947.

Unit IX: Social Security Legislations - Workmen’s compensation Act, Employees state Insurance Act 1948, Provident Fund Act 1952 and Payment of Gratuity Act 1972.

Unit X: Functions & Working Of Offices Attached To Labour Ministry - Directorate –General of Employment & Training; Labour Bureau; Welfare Commissioners; Various committee constitute by the Government of India (Ministry Of Labour).


Suggested Readings

  1. Dynamics of Industrial Relations by Mamoria & Mamoria – Publisher: Himalaya Publishing House.

  2. Industrial Jurisprudence & Labour Legislation by A.M. Sarma, 9 th revised edition – Publisher: Himalaya Publishing House

  3. Labour Laws --- Taxman’s

  4. Essentials of Human Resource Management & Industrial Relations by P. Subbha Rao – Publisher: Himalaya Publishing House.

  5. Industrial Relations by C. S. Venkata Ratnam – Publisher: Oxford University Press.


Paper-V: Human Resource Development Strategies and Systems

SECTION A

Unit I: Introduction - Field of HRD: A multi dimensional and new concept, Goals and challenges, Objectives and determinants, Approaches to HRD.

Unit II: Issues in HRD - Strategy for HRD: Diversify in work force, exit strategy, competitive advantage and relationship management; Human Resource Planning for diversification, expansion, mergers, acquisitions and takeovers.

Unit III: Comparative Study of Various HR Disciplines: Comparative study of Human Resource Development, Human Resource Management, Human Capital Management and Personnel Management, case studies.

Unit IV: H.R.D. Culture and Strategies - HRD culture and practices, Subculture, subsystem, problem, Strategies for adapting changes in external environment, propagation of culture through HRD, Case studies.

Unit V: HR Information System (HRIS) - Objectives, Concept, significance, limitations, steps in HRIS, Process and application in HRIS, Study of HRIS models.
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