Profiting from diversity: a guide to harnessing diversity for the benefit of your business




Скачать 233.44 Kb.
НазваниеProfiting from diversity: a guide to harnessing diversity for the benefit of your business
страница3/12
Дата22.10.2012
Размер233.44 Kb.
ТипДокументы
1   2   3   4   5   6   7   8   9   ...   12

Diversity: a change management process

Where you are and where you want to be


By taking a fresh look at diversity, you can benefit your business in many ways. But where do you start? You can’t transform a business overnight, so start by working out your baselines and what you think you can realistically achieve.

Where you want to be


Start by developing a vision of what your future diverse and successful business will look like. Ask questions such as: how can the company find new markets? How can we develop new products and services? How can we create stronger teams that produce innovative ideas and solutions? How can we recruit and retain a skilled and talented workforce? Use the principle of diversity to help you find the answers. Solutions will vary from business to business, according to the size, location, growth aspirations, capacity, market profile and so on. Once you have created your vision, compare this with your current situation.

Where you are


Take an honest look at your business culture. How diverse is it? Examine the patterns of exclusion and inclusion that exist in your organisation so that you know which areas to target. Don’t just talk to senior people: it’s important that you consult with people who aren’t usually part of the decision-making process. Talk to employees in lower-paying roles, front-line staff and trade unions to find out about the problems that under-represented groups in your company face. Talk directly to the ‘diverse’ groups themselves. Some companies do this through confidential surveys and focus groups. It’s only when you understand fully the barriers that exist in your present culture that you can take measures to remove them. Moreover, by consulting you may discover new ways of working and/or market opportunities to propel your business to the next level of success.


Collect information to understand where you are. Find out how many people from different backgrounds are in certain positions in your company and compare this with the diversity statistics for your local area. Statistical data can powerfully illustrate patterns of exclusion: around 30% of Londoners are from BAME groups – is one in three of your senior management team from those backgrounds? Develop an evidence base that you can use to strengthen the case for action.

Running a focus group


Consulting with employees and others about how your company is doing on diversity can be challenging as people are often reluctant to voice their opinions openly. Focus groups conducted in the right way can often provide the most appropriate kind of environment for exploring sensitive issues.


  • Think about using an external facilitator to encourage participants to be open and honest

  • Where appropriate, consider using a facilitator who reflects the identity of the group’s participants. This helps participants feel that the facilitator understands their issues and empathises with them. As a result, focus group members are more open and honest with their feedback

  • If possible, use existing monitoring data to inform the criteria or themes for discussion. Consider using a confidential survey, which can provide useful information for this purpose. For example, if there has been a high proportion of female employees raising complaints of sexual harassment or bullying, use this information to set the scene, and link the discussion to organisational performance

  • Ensure that all focus group members know that their comments will be treated confidentially and won’t be attributed to individuals. This is one reason why experienced external people often lead focus groups

  • Consult with majority groups, such as white male employees, who dominate in many organisations. Majority groups may be experiencing barriers; however, such groups are

often best placed to understand your organisational culture and give you data against

which you can compare the experiences of individuals from under-represented backgrounds

Running a firm wide survey


A necessary and complementary approach to collecting information on where you are is to conduct a firm wide confidential survey. By making it a confidential survey, a larger and more open response may be returned. Indeed, consider the use of an external agent to encourage a sense of confidentiality and higher returns.


The purpose of the survey is to collect a wide and deep cross-section of views and opinions with regard to issues relating to equality and diversity. It also offers the opportunity to validate or indeed collect demographic data across the equality strands that might not always be available within existing HR information systems.

1   2   3   4   5   6   7   8   9   ...   12

Похожие:

Profiting from diversity: a guide to harnessing diversity for the benefit of your business iconThe Business Impact of Equality and Diversity

Profiting from diversity: a guide to harnessing diversity for the benefit of your business iconDiversity of the animal kingdom

Profiting from diversity: a guide to harnessing diversity for the benefit of your business iconUnit 3 biological diversity

Profiting from diversity: a guide to harnessing diversity for the benefit of your business iconGender and Diversity in Organizations

Profiting from diversity: a guide to harnessing diversity for the benefit of your business iconI. Embracing Diversity & Building Community

Profiting from diversity: a guide to harnessing diversity for the benefit of your business iconPaper I: diversity of microbes and cryptograms

Profiting from diversity: a guide to harnessing diversity for the benefit of your business icon1. Biological diversity: a geobiological view

Profiting from diversity: a guide to harnessing diversity for the benefit of your business iconDiversity Resources for Psychology Courses

Profiting from diversity: a guide to harnessing diversity for the benefit of your business iconDiversity, ecology and evolution of microorganisms

Profiting from diversity: a guide to harnessing diversity for the benefit of your business iconBiological diversity and climate change

Разместите кнопку на своём сайте:
Библиотека


База данных защищена авторским правом ©lib.znate.ru 2014
обратиться к администрации
Библиотека
Главная страница