The importance of trust in the digital networked economy




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The importance of trust in the digital networked economy


OPAL Project Workshop "Creating Partnership Online: Concepts and Tools"

Darmstadt, Germany February 19, 2004



Dr. Howard Rosenbaum

Associate Professor of Information Science and Adjunct Associate Professor of Informatics

School of Library and Information Science

Indiana University, US

hrosenba@indiana.edu


This document is located here: http://www.slis.indiana.edu/hrosenba/www/Pres/germany_04/trust-bib04.rtf


Selected bibliography on trust


Aschmoneit, P. and Lenz, M. (2001). The role of trust in business-to-business electronic commerce. Proceedings of the Seventh Americas Conference on Information Systems. 689-695.


Borchers, A. (2001). Trust in Internet shopping: A test of a measurement instrument. Proceedings of the Seventh Americas Conference on Information Systems 799-804.


Chiravuri, A. and Nazareth, D. (2001). Consumer trust in electronic commerce: An alternative framework using technology acceptance. Proceedings of the Seventh Americas Conference on Information Systems, 781-784.


Cummings, L.L. and Bromiley, P. The Organizational Trust Inventory (OTI): Development and Validation. In R.M. Kramer and T.R. Tyler (Eds.). Trust in Organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage Publications, 1996 302-330.


Davenport, E. and McLaughlin, L. (2004). Interpersonal Trust in Online Partnerships: The Challenge of Representation Idea Group. 107-125.


Deelmann, T. and Loos, P. (2001). Trust economy: Aspects of reputation and trust building for SMEs in e-business. Eighth Americas Conference on Information Systems. 2213-2222.


Dibben, M.R. (2000). Exploring Interpersonal Trust in the Entrepreneurial Venture. London: MacMillan.


Egger, F.N. (2000). "Trust Me, I'm an Online Vendor": Towards a Model of Trust for E-Commerce System Design*. In: G. Szwillus & T. Turner (Eds.), CHI2000 Extended Abstracts: Conference on Human Factors in Computing Systems, The Hague (The Netherlands), April 1-6, 2000: 101-102.


Froomkin, M. (1996). The Essential Role of Trusted Third Parties in Electronic Commerce. 75 Oregon L. Rev. 49.

http://www.law.miami.edu/~froomkin/articles/trusted.htm


Fung, R. K. K., and Lee, Matthew. K. O. (1999). "EC-Trust (Trust in Electronic Commerce): Exploring the antecedent factors," Proceedings of the Fifth Americas Conference on Information Systems, 517-519.


Gallivan, M.J. and Depledge, G. (2003). Trust, control and the role of

interorganizational systems in electronic partnerships. Information Systems Journal 13, 159-190.


Gefen, D. (2002). Reflections on the Dimensions of Trust and Trustworthiness among Online Consumers. ACM SIGMIS 33(3). 38-53.


Geller, D.P. (2000). Finding your way Around E-commerce. Intranet Journal. http://www.intranetjournal.com/features/Ecommercetut.html


Guttman, R.H., Maes, P., and Moukas, A.G. (998). Agents as mediators in electronic commerce. Electronic Markets - Electronic Transactions. 8(1).

http://www.electronicmarkets.org/netacademy/publications.nsf/all_pk/801


Hutchinson, D. and Warren, M. (2002). A Conceptual model for security and trust within internet banking transactions. Proceedings of the Eighth Americas Conference on Information Systems, 2228-2236.


Iacono, S. and Weisband, S. (1997). Developing trust in virtual teams. In Proceedings of the 30th Hawaii International Conference on System Sciences, 2, 412-420.


Jarvenpaa, S.L. and Leidner, D.E. (1998). Communication and Trust in Global Virtual Teams. Journal of Computer mediated Communication. 3(4).

http://www.ascusc.org/jcmc/vol3/issue4/jarvenpaa.html


Jarvenpaa, S.L, and Tractinsky, N. Consumer trust in an internet store: A cross-cultural validation. Journal of Computer Mediated Communication. 5(2), 1999.

http://www.ascusc.org/jcmc/vol5/isasue2/jarvenpaa.html


Jones, S., Wilikens, M., Morris, P., and Masera, M. (2000). Trust Requirements in E-Business. Communications of the ACM. 43(12), 81-89.


Kanawattanachai, P. and Yoo, Y. (2002). Dynamic Nature of Trust in Virtual Teams. Sprouts: working papers on Information Systems, Environments and Organizations. Case Western reserve University


Karake-Shalhoub, Z. (2002). Trust and Loyalty in Electronic Commerce: An Agency Theory Perspective. Westport, CT: Quorum Books.


Kim, E. (2001). A model of sustainable trust in b2c e-markets. Proceedings of the Seventh America's Conference on Information Systems


Kim, D. and Benbasat, I. (2003). Trust-Related Arguments in Internet Stores: A Framework for Evaluation. Journal of Electronic Commerce Research, 4(2).


Kollok, P. (1999). The production of trust in online markets. In Lawler, E.J., Macy, M., Thyne, S., and Walker, H.A. Advances in Group Processes (Vol. 16). Greenwich, CT: JAI Press.

http://www.sscnet.ucla.edu/soc/faculty/kollock/papers/online_trust.htm


Lee, M.K.O. and Turban, E., 2001. A trust model for internet shopping. International Journal of

Electronic Commerce 6 (1), 75Р91.


Mayer, R.C., Davis, J.H. and Schoorman, F.D. (1995). An integrative model of organizational trust. Academy of Management Review. 20(3), 709-34.


McKnight, D. and Chervany, N. (1996). “The Meaning of Trust”, Carlson School of Management Research Paper, University of Minnesota, USA.


McKnight, D. and Chervany, N. (2001). While trust is cool and collected, distrust is fiery and frenzied: A model of distrust concepts. Seventh America's Conference on Information Systems 883-889.


McKnight, D. H., Cummings, L. and Chervany, N. L. (1995). Trust formation in new organizational relationships.

http://www.misrc.umn.edu/wpaper/WorkingPapers/9601.pdf


Meyerson, D., Weick, K. E., & Kramer, R. M. (1996). Swift trust and temporary groups. In R. M. Kramer and T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 166-195). Thousand Oaks, CA: Sage Publications.


Ratnasingham, P. (1998). The importance of trust in electronic commerce. Internet Research: Electronic Networking, Applications, and Policy. 8(4), 313-321.

Tan, Y. and Thoen, W. (2000) “Formal Aspects of a Generic Model of Trust for Electronic Conference”, Proceedings of the 33rd Hawaii International Conference on Systems Sciences, Hawaii, USA.


R. J. Van Den Berg, R.J. and Van Lieshout, J. M. (2001). Finding symbolons for cyberspace: addressing the issues of trust in electronic commerce. Production Planning and Control, 12(5), 514-524


Wilikens, M., Morris, P. and Masera, M., Eds. (1998). Defining the European Dependability Initiative: A Strategy Document. European Communities EUR Report, EUR 18139 EN.

Rosenbaum: Trust bibliography 2.19.04

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