A comprehensive Emergency Management Program Part II appendix E




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A Comprehensive Emergency Management Program Part II - Appendix E







References

Glossary

Abc Acronyms

Bibliography











Developed in conjunction with:

Glossary


A


ACTIVATION: The implementation of business continuity capabilities, procedures, activities, and plans in response to an emergency or disaster declaration; the execution of the recovery plan. Similar terms: Declaration, Invocation.

ADVANCE TEAM: The Advance Team consists of representatives from each Court office that has a COOP plan mission. This is the immediate response element that has primary responsibility for the implementation of the deployment phase of the COOP plan, and establishment of communications connectivity between officials and the Alternate Facility. The Advance Team’s duties may include reporting immediately to its normal place of duty or to the Alternate Facility and making it operationally ready to receive the full COOP plan Emergency Relocation Team as soon as possible.

ALTERNATE FACILITY: A facility other than the regular Courthouse, to which designated judge(s), chambers staff (secretary, law clerks), and clerk’s office staff move to continue essential court missions and functions in the event the regular courthouse is threatened or incapacitated

ALERT: Notification that a potential disaster situation exists or has occurred; direction for recipient to stand by for possible activation of disaster recovery plan. A formal notification that an incident has occurred, which may develop into a disaster.

ALTERNATE SITE: An alternate operating location to be used by business functions when the primary facilities are inaccessible. 1) Another location, computer center or work area designated for recovery. 2) Location, other than the main facility, that can be used to conduct business functions. 3) A location, other than the normal facility, used to process data and/or conduct critical business functions in the event of a disaster. Related Terms: Cold Site, Hot Site, Interim Site, Internal Hot site, Recovery Site, Warm Site.



ALTERNATE WORK AREA: Office recovery environment complete with necessary
office infrastructure (desk, telephone, workstation, and associated hardware, communications, etc.); also referred to as Work Space or Alternative work site.

APPLICATION RECOVERY: The component of Disaster Recovery that deals specifically with the restoration of business system software and data after the processing platform has been restored or replaced. Similar terms: Business System Recovery.

ASSEMBLY AREA: The designated area at which employees, visitors, and contractors assemble when evacuated from their building/site.

ASSET: An item of property and/or component of a business activity/process owned by an organization. There are three types of assets: physical assets (e.g. buildings and equipment), financial assets (e.g. currency, bank deposits and shares) and non-tangible assets (e.g. goodwill, reputation)

AUDIT: The process by which procedures and/or documentation are measured against pre-agreed standards.

ASSOCIATE BUSINESS CONTINUITY INSTITUTE (ABCI): BCI Membership for entry-level professionals who are currently in the business continuity or related profession.

ASSOCIATE BUSINESS CONTINUITY PROFESSIONAL (ABCP): DRI International, a non-profit corporation, certifies professionals and promotes credibility and professionalism in the business continuity industry. This is the entry level of certifications and achievable by a passing grade on an exam and approved application. Associated terms: Certified Business Continuity Professional (CBCP), Master Business Continuity Professional (MBCP).

ASYNCHONOUS REPLICATION: Data replication or mirror in which the application is allowed to continue while the data is mirrored to another site. In this case, the application data can represent a prior state of the application. It is critical to use ordered asynchronous mirroring for real-time applications. This means that each write is applied in the same order at the second or backup site as it was written in the primary site, even if the network has re-ordered the arrival of the data. Associated term: synchronous replication.

ANNUAL LOSS EXPOSURE/EXPECTANCY (ALE): A risk management method of calculating loss based on a value and level of frequency.


B


BACKLOG: a) The amount of work that accumulates when a system or process is unavailable for a long period of time. This work needs to be processed once the system or process is available and may take a considerable amount of time to process. b) A situation whereby a backlog of work requires more time to action than is available through normal working patterns. In extreme circumstances, the backlog may become so marked that the backlog cannot be cleared.

BACKUP (Data): A process by which data, electronic or paper based, is copied in some form so as to be available and used if the original data from which it originated is lost, destroyed or corrupted.

BACKUP GENERATOR: An independent source of power, usually fueled by diesel or natural gas.

BUSINESS CONTINUITY: The ability of an organization to provide service and support for its customers and to maintain its viability before, during, and after a business continuity event.

BUSINESS CONTINUITY COORDINATOR: Designated individual responsible for preparing and coordinating the business continuity process. Similar terMS: disaster recovery coordinator, business recovery coordinator.

BUSINESS CONTINUITY MANAGEMENT (BCM): A holistic management process that identifies potential impacts that threaten an organization and provides a framework for building resilience with the capability for an effective response that safeguards the interests of its key stakeholders, reputation, brand and value creating activities. The management of recovery or continuity in the event of a disaster. Also the management of the overall program through training, rehearsals, and reviews, to ensure the plan stays current and up to date.

BUSINESS CONTINUITY PLAN ADMINISTRATOR: The designated individual responsible for plan documentation, maintenance, and distribution.

BUSINESS CONTINUITY MANAGEMENT PROCESS: The Business Continuity Institute’s BCM process (also known as the BC Life Cycle) combines 6 key elements: 1) Understanding Your Business 2) Continuity Strategies 3) Developing a BCM Response 4) Establishing a Continuity Culture 5) Exercising, Rehearsal & Testing 6) The BCM Management Process.

BUSINESS CONTINUITY MANAGEMENT PROGRAM: An ongoing management and governance process supported by senior management and resourced to ensure that the necessary steps are taken to identify the impact of potential losses, maintain viable recovery strategies and plans, and ensure continuity of products/services through exercising, rehearsal, testing, training, maintenance and assurance.

BUSINESS CONTINUITY MANAGEMENT TEAM: A group of individuals functionally responsible for directing the development and execution of the business continuity plan, as well as responsible for declaring a disaster and providing direction during the recovery process, both pre-disaster and post-disaster. Similar terms: disaster recovery management team, business recovery management team. Associated terms: crisis management team.

BUSINESS CONTINUITY PLAN (BCP): Process of developing and documenting arrangements and procedures that enable an organization to respond to an event that lasts for an unacceptable period of time and return to performing its critical functions after an interruption. Similar terms: business resumption plan, continuity plan, contingency plan, disaster recovery plan, recovery plan.

BUSINESS CONTINUITY STEERING COMMITTEE: A committee of decision makers, process owners, technology experts and continuity professionals, tasked with making strategic recovery and continuity planning decisions for the organization.

BUSINESS CONTINUITY STRATEGY: An approach by an organization that will ensure its recovery and continuity in the face of a disaster or other major outage. Plans and methodologies are determined by the organizations strategy. There may be more than one solution to fulfill an organization’s strategy. Examples: Internal or external hot-site, or cold-site, Alternate Work Area reciprocal agreement, Mobile Recovery, Quick Ship / Drop Ship, Consortium-based solutions, etc.

BUSINESS CONTINUITY TEAM: Designated individuals responsible for developing, execution, rehearsals, and maintenance of the business continuity plan, including the processes and procedures. Similar terms: disaster recovery team, business recovery team, and recovery team. Associated term: crisis response team.

BUSINESS IMPACT ANALYSIS (BIA): A process designed to prioritize business functions by assessing the potential quantitative (financial) and qualitative (non-financial) impact that might result if an organization was to experience a business continuity event.

BUSINESS INTERRUPTION: Any event, whether anticipated (i.e., public service strike) or unanticipated (i.e., blackout) which disrupts the normal course of business operations at an organization’s location. Similar terms: outage, service interruption. Associated terms: business interruption costs, business interruption insurance.

BUSINESS INTERRUPTION COSTS: The impact to the business caused by different types of outages, normally measured by revenue lost. Associated terms: business interruption, business interruption insurance.

BUSINESS INTERRUPTION INSURANCE: Insurance coverage for disaster related expenses that may be incurred until operations are fully recovered after a disaster. Business interruption insurance generally provides reimbursement for necessary ongoing expenses during this shutdown, plus loss of net profits that would have been earned during the period of interruption, within the limits of the policy. Associated terms: business interruption, business interruption costs.

BUSINESS RECOVERY COORDINATOR: An individual or group designated to coordinate or control designated recovery processes or testing. Similar Terms: Disaster Recovery Coordinator.

BUSINESS RECOVERY TIMELINE: The chronological sequence of recovery activities, or critical path that must be followed to resume an acceptable level of operations following a business interruption. This timeline may range from minutes to weeks, depending upon the recovery requirements and methodology.

BUSINESS RESUMPTION PLANNING (BRP): TERM Currently Being Reworked - SIMILAR TERMS: Business Continuity Planning, Disaster Recovery Planning.

BUSINESS RECOVERY TEAM: A group of individuals responsible for maintaining the business recovery procedures and coordinating the recovery of business functions and processes. Similar terms: Disaster Recovery Team.

BUSINESS UNIT RECOVERY: The component of Disaster Recovery which deals specifically with the relocation of a key function or department in the event of a disaster, including personnel, essential records, equipment supplies, work space, communication facilities, work station computer processing capability, fax, copy machines, mail services, etc. SIMILAR TERMS: Work Group Recovery.


C


CALL TREE: A document that graphically depicts the calling responsibilities and the calling order used to contact management, employees, customers, vendors, and other key contacts in the event of an emergency, disaster, or severe outage situation.

CERTIFIED BUSINESS CONTINUITY PROFESSIONAL (CBCP): The Disaster Recovery Institute International (DRI International), a not-for-profit corporation, certifies CBCP's and promotes credibility and professionalism in the business continuity industry. Also offers MBCP (Master Business Continuity Professional) and ABCP (Associate Business Continuity Professional).

CHECKLIST: a) Tool to remind and /or validate that tasks have been completed and resources are available, to report on the status of recovery. b) A list of items (names or tasks etc.) to be checked or consulted.

CHECKLIST EXERCISE: A method used to exercise a completed disaster recovery plan. This type of exercise is used to determine if the information such as phone numbers, manuals, equipment, etc. in the plan is accurate and current.

COLD SITE: An alternate facility that already has in place the environmental infrastructure required to recover critical business functions or information systems, but does not have any pre-installed computer hardware, telecommunications equipment, communication lines, etc. These must be provisioned at time of disaster. Related Terms: Alternate Site, Hot Site, Interim Site, Internal Hot Site, Recovery Site, and Warm Site.

COMMAND CENTER: A physical or virtual facility located outside of the affected area used to gather, assess, and disseminate information and to make decisions to affect recovery.

COMMUNICATIONS RECOVERY: The component of Disaster Recovery which deals with the restoration or rerouting of an organization's telecommunication network, or its components, in the event of loss. SIMILAR TERMS: Telecommunications Recovery, Data Communications Recovery.

COMPUTER RECOVERY TEAM: A group of individuals responsible for assessing damage to the original system, processing data in the interim, and setting up the new system.

CONSORTIUM AGREEMENT: An agreement made by a group of organizations to share processing facilities and/or office facilities, if one member of the group suffers a disaster. SIMILAR TERMS: Reciprocal Agreement.

CONTINUITY OF OPERATIONS (COOP) PLAN: An action plan that provides for the uninterrupted execution of essential missions and functions of an organization in the event an emergency prevents occupancy of its primary headquarters building.

CONTACT LIST: A list of team members and/or key players to be contacted including their backups. The list will include the necessary contact information (i.e. home phone, pager, cell, etc.) and in most cases be considered confidential.

CONTINGENCY PLAN: A plan used by an organization or business unit to respond to a specific systems failure or disruption of operations. A contingency plan may use any number of resources including workaround procedures, an alternate work area, a reciprocal agreement, or replacement resources.

CONTINGENCY PLANNING: Process of developing advance arrangements and procedures that enable an organization to respond to an event that could occur by chance or unforeseen circumstances.

CONTINUITY OF OPERATIONS PLAN (COOP): A COOP provides guidance on the system restoration for emergencies, disasters, mobilization, and for maintaining a state of readiness to provide the necessary level of information processing support commensurate with the mission requirements/priorities identified by the respective functional proponent. The Federal Government and its supporting agencies traditionally use this term to describe activities otherwise known as Disaster Recovery, Business Continuity, Business Resumption, or Contingency Planning.

CRATE & SHIP: A strategy for providing alternate processing capability in a disaster, via contractual arrangements with an equipment supplier, to ship replacement hardware within a specified time period. SIMILAR TERMS: Guaranteed Replacement, Drop Ship, Quick Ship.

CRISIS: A critical event, which, if not handled in an appropriate manner, may dramatically impact an organization’s profitability, reputation, or ability to operate. Or, an occurrence and/or perception that threatens the operations, staff, shareholder value, stakeholders, brand, reputation, trust and/or strategic/business goals of an organization. See: Event and Incident.

CRISIS MANAGEMENT: The overall coordination of an organization's response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization's profitability, reputation, or ability to operate.

CRISIS MANAGEMENT TEAM: A crisis management team will consist of key executives as well as key role players (i.e. media representative, legal counsel, facilities manager, disaster recovery coordinator, etc.) and the appropriate business owners of critical organization functions who are responsible for recovery operations during a crisis.

CRISIS SIMULATION: The process of testing an organization's ability to respond to a crisis in a coordinated, timely, and effective manner by simulating the occurrence of a specific crisis.

CRITICAL FUNCTIONS: See: Mission Critical Activities.

CRITICAL INFRASTRUCTURE: Systems whose incapacity or destruction would have a debilitating impact on the economic security of an organization, community, nation, etc.

CRITICAL RECORDS: Records or documents that, if damaged or destroyed, would cause considerable inconvenience and/or require replacement or recreation at considerable expense.

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